FAQs

We’ve answered some of our frequently asked questions (or FAQ's) for you on this page. To find an answer to your question, you can search for keywords in the search box or choose from the categories and topics along the side of the page.

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  1. Fully-matching results

  2. Where can I find information on my WA Public Sector Pension account?

    The WA Public Sector Pension Scheme was the WA Government’s original super scheme, and has been closed to new members since 15 August 1986.

    This is an untaxed defined benefit pension scheme, which provides a lifetime indexed pension for retired members and their spouses.

    For more information about your WA Public Sector...

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  3. What is the ABN for my GESB account?

    Each of our schemes has its own Australian Business Number (ABN). While you may not need this number most of the time, when you access your super information through the myGov website, your super will be listed with the relevant ABN and scheme...

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  4. Accessing your super early

    On compassionate or financial hardship grounds

    Generally, you can only access your super once you’ve reached Commonwealth preservation age and you’ve retired or met another condition of release. However, there are limited circumstances where you may be allowed to access your super earlier, such as in severe financial hardship or...

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  5. What happens to your super when you stop working for the WA public sector?

    Currently, you can only have employer contributions paid into your GESB account by a WA public sector employer. This means you’ll need to have your new contributions made to another super fund. However, we’re working on making changes so that in the future you can keep your private sector contributions...

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  6. What happens to your super when you leave Australia?

    If you are a temporary resident permanently leaving Australia

    If you entered Australia on an eligible temporary work visa that has ceased to be in effect (for example, it has expired or been cancelled and you’re leaving permanently), you could access your super benefits. This payment is known as a departing...

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  7. When you can access your super

    There are rules about when you can access your super money, as set by the Australian Government.

    To get your super, you need to have reached what’s known as your Commonwealth preservation age.

    Use our preservation age calculator to figure out your preservation age.

    Your preservation age depends on...

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  8. What is preservation age?

    Your super is designed to help you save for retirement and has tax benefits, so there are rules about when you can access the money.

    Your 'Commonwealth preservation age' is the minimum age you can access your super. Until you reach this age and have retired, you can’t access your super...

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  9. Ways to take your super money

    Once you've decided when to retire, you also need to choose how you want to take your super money.

    How you choose to take your super will depend on whether you're likely to return to work, whether you'd like a regular income from your super and if you'd like to make...

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  10. What is a Unique Superannuation Identifier?

    A Unique Superannuation Identifier (USI) is a number used to identify a super fund or scheme, which is used for electronic rollovers and contributions.

    If you’re planning to transfer your super to another fund, you will need the relevant USI for your super account, which is listed below.

    Your accountUSI

    GESB...

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  11. What is a Superannuation Product Identifier Number?

    A Superannuation Product Identifier Number (SPIN) is a number that was previously used to identify a super fund or scheme. The SPIN was replaced by the Unique Superannuation Identifier (USI) as part of Australian Government’s Stronger Super reform in July 2014.

  12. What are the differences between a Transition to Retirement Pension and an RI Allocated Pension?

    Our Retirement Income Pension can be taken as either:

    Here’s a summary of the...

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  13. What is Transition to Retirement?

    Once you have reached your Commonwealth preservation age, Transition to Retirement (or phased retirement) allows you to turn your super into a non-commutable income stream, without having to retire or reduce your hours of work.

    You can then use this regular income to work less...

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  14. Who is eligible for Transition to Retirement?

    Once you reach your Commonwealth preservation age, you can use your super money to start a transition to retirement strategy.

    Your...

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  15. How to set up a Transition to Retirement Pension

    If you’ve explored your options and decided that transition to retirement is right for you, here are the steps you need to take to open an account.

    We aim to process your application within 10 working days of receiving your form and all the necessary details, including information from your employer....

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  16. What is a non-commutable income stream?

    A non-commutable income stream means you receive a regular income from your super but can’t make lump-sum withdrawals.

  17. What happens to your non-commutable income stream if you permanently retire or reach age 65?

    Once you have met a condition of release (either permanently retiring or reaching age 65), your maximum pension amount restriction is lifted and you can:

    • Continue to receive the income stream
    • Withdraw a lump sum
    • Roll it back into super

    Important note: you need to provide written...

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  18. Transition to retirement with GESB Super

    With a transition to retirement strategy, you can access your super as regular income while you’re still working.

    Once you’ve reached your Commonwealth preservation age, you can use your super to start a regular pension, such as our Transition to Retirement Pension. This type of pension is known...

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  19. Transition to retirement with West State Super

    With a transition to retirement strategy, you can access your super as regular income while you’re still working.

    Once you’ve reached your Commonwealth preservation age, you can use your super to start a regular pension, such as our Transition to Retirement Pension. This type of pension is known...

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  20. Transition to retirement with Gold State Super

    With a transition to retirement strategy, you can receive a regular income from your super while you’re still working.

    Once you’ve turned 55, you can access your super to start a regular pension, such as our Transition to Retirement Pension. This type of pension is known as a ‘non-commutable income stream’...

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  21. Do you have to decrease your working hours to access your super?

    No, you can keep working full time and access your super benefit. If you want to reduce your working hours you will need to discuss this with your employer.

  22. What is the most you can withdraw for a Transition to Retirement pension?

    The maximum you can withdraw from your pension is 10% of your account balance, calculated when you first open your account and on 1 July of each year after that. This amount is not pro rata.

  23. How much super will you need for retirement?

    When you’re working out how much super you might need when you retire, you might want to think about:

    • How your lifestyle and annual expenses will change
    • Other income you may receive
    • Your partner's income
    • The age you will retire
    • How long you want your money to last

    Try our online tool to help estimate how...

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  24. How to complete Centrelink’s ‘Details of income stream product’ form (SA330)

    Centrelink’s ‘Details of income stream product’ form (SA330) is used by Centrelink to calculate your eligibility to receive a payment. You may be asked to provide this form when applying for a government pension or providing information on your income.

    GESB is...

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  25. How does RI Allocated Pension work?

    RI Allocated Pension allows you to invest your super as a lump sum and receive a regular income stream.

    You can transfer your super to a RI Allocated Pension and it will be invested in the plan of your choice. You draw regular pension payments, and are able to withdraw lump...

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  26. Who can open an RI Allocated Pension account?

    In most cases, you can open an RI Allocated Pension account if:

    • You are eligible for an immediate payment of a benefit from your super. You can generally access your super if you meet a condition of release - e.g. you are retiring permanently and have reached your Commonwealth preservation age1
    • You...
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  27. How long will your money last?

    Each time you receive a regular payment or a one-off lump sum withdrawal from your RI Allocated Pension account, your balance will be reduced.

    You will keep receiving payments until there is no money left in your account. How long this income will last depends on:

    • How much you initially invest
    • The ...
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  28. How can you receive your pension?

    When you open an account, you choose which eligible bank account your payments will be made into. Your payments will be fast, safe, automatic and convenient.

    Please note, your payments must be made into an account in your name, but cannot be made into a credit card or overseas account.

  29. When will you receive your pension?

    You can choose to have your pension payments made monthly, quarterly or annually. You can change your payment frequency at any time. Pensions are paid on, or before, the 15th day of the month.

  30. How to open an RI Allocated Pension account

    If you’ve explored your options and decided that an allocated pension is best for your situation, here you’ll find the steps you need to take to open an account.

    We aim to process your application for an account within 10 working days of receiving your form and all the necessary details,...

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  31. How to withdraw a lump sum

    If you have retired and opened an RI Allocated Pension account, you can make lump-sum withdrawals from your account.

    To make a lump-sum withdrawal, you need to:

    • Complete and submit a Partial payment form
    • Withdraw at least $1,000
    • Keep a balance of at least $1,000 to keep your account open. If you...
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